Tickbox tv tech support driver#
I've done some remote tech on dunes in the earlier driver versions and they change it to us, I go in and work on it and then they change it right back to their normal dealer afterwards. Similar to going to the doctor, consider us a specialist, we are focusing on a particular area of your homes technology implementation.Īs to who "owns," the customer and using 2 or more, etc., the customer can change the dealer of record on my. 5 times a day if they want. Work for the dealer directly allowing him to operate his business more efficiently and lower programming labor costs in certain situations. (In this case we would act as advisor, not try to run the show.)Ĥ. Work for a client working hand in hand with the existing dealer, the existing doing physical implementation and we are doing programming remotely. Work for a client looking for a new option due to various circumstances, situations, or time constraints.ģ. Work for a client left without a dealer or option due to a business closure.Ģ. The way our business works is situational:ġ. To answer your question from who would own the customer in your case.you do. Great post, well thought out and exciting to think of much this industry is changing back to service! I can tell you the need is there as well or we wouldn't be here, we are helping a lot of lost people. But IMHO the real stumbling block right now is this "who owns" the customer issue.and how as a customer I can be convinced sharing a couple of dealers would actually work. So if Apps aren't going to do similar little "jobs" for me, why not an online remote programming service? 6 months on, and the only app that showed any potential on this front (the Kwikset) wouldn't even load onto my system. Man, have I been disappointed on this one. An app that helps you add a bit of programming, That sort of thing. Apps that made a customers life a little easier by helping him/her with their system. To be honest, this is what I thought the app store was going to be about. Most of us already buy services on line, use paypal, customer chat, login to work computers. If I could do little upgrades, the odd device added, small tweeks, and that sort of thing done when I want: via an online service, I think this would be great Then the new device sit's there, either not used, or plugged in and controlled with the propriety remote for weeks, until the time comes to call in the dealer. The downside of this, is the inevitable "wait" to be booked in and for me to be available at home "during office hours". Put several things I want done together, and get them done in one visit. It would be just so much quicker than waiting, waiting for a call out.Īt the moment what I tend to do is plan in advance. if I could get a simple thing done like adding in a new device, or switching from an IR to an IP driver, done online in an hour or so after physically putting in the device, I'd do this via an online programming service in a flash. It's just with technology forever changing and the inevitable frequent swapping/upgrading of gear, and release of things like IP drivers. Now I know there are a lot of dealers on this forum, and without re-launching the "old" debate. And whether it would be possible to actually have two dealers on my project. That is who actually "owns" me as a customer. I think there is a HUGE need for remote programming.īut I still can't get my head around how a customer set's this up.(not the physical internet connection or anything).but the "political" reality of how you might get some online programming done in this fashion on top of also having a "physically" based dealer.